Last updated: 8 June 2026
Website: loan-ke.com
Please read these Terms and Conditions carefully before using Loan KE services.
Important: By accessing our website, creating an account, or submitting a loan application, you agree to be bound by these Terms and Conditions, our Privacy Policy, and all applicable laws of Kenya. If you do not agree, please do not use our services.
1. Definitions
In these Terms and Conditions, unless the context otherwise requires:
- “Loan KE”, “we”, “us”, “our” refers to Loan KE, a licensed digital lender and loan comparison platform operating in Kenya.
- “You”, “your”, “User” refers to any individual who accesses or uses our website, services, or applies for a loan.
- “Services” means the loan comparison, application processing, and lending services provided through loan-ke.com and related platforms.
- “Loan” means any credit facility offered or facilitated by Loan KE or its partner lenders.
- “M-Pesa” refers to the mobile money service operated by Safaricom PLC.
2. Eligibility to Use Our Services
To use our services and apply for a loan, you must meet the following criteria:
- Be at least 18 years of age (some loan products may require minimum age of 23);
- Be a Kenyan citizen or legal resident with a valid Kenyan National ID;
- Have an active M-Pesa account registered in your own name;
- Have a verifiable source of income (salaried, self-employed, business owner, or freelancer);
- Not be listed as a defaulter or blacklisted with any Credit Reference Bureau;
- Provide accurate, complete, and truthful information during registration and application;
- Have the legal capacity to enter into a binding contract.
We reserve the right to refuse service or decline any loan application at our sole discretion without providing reasons.
3. Description of Our Services
Loan KE operates as both a loan comparison platform and a licensed digital lender. Our services include:
- Providing information and comparisons of various loan products available in Kenya;
- Facilitating online loan applications through our platform;
- Assessing loan eligibility using data analytics, CRB checks, and IPRS verification;
- Disbursing approved loan amounts directly to your M-Pesa wallet (for loans originated by us or our partners);
- Providing customer support and loan management tools.
We partner with other licensed financial institutions. In some cases, your loan may be provided by a partner lender, and different terms may apply.
4. Loan Application and Approval Process
4.1 Application
You may apply for a loan by completing the online application form on our website or app. You must provide all requested information accurately.
4.2 Verification
We (or our partners) will verify your identity using your National ID, IPRS, and other available data sources. We may also perform credit checks with registered Credit Reference Bureaus.
4.3 Approval & Offer
If approved, you will receive a loan offer detailing the amount, interest rate, repayment period, total repayable amount, and any applicable fees. You must review and accept the offer before funds are disbursed.
4.4 Disbursement
Approved loans are typically disbursed to your M-Pesa within minutes (subject to successful verification and system availability). You will receive an SMS confirmation from M-Pesa and from Loan KE.
5. Loan Terms, Interest & Repayment
- Loan amounts typically range from KSh 1,000 to KSh 150,000 (limits may vary by customer profile and product).
- Interest rates start from 7% per month (actual rate depends on your risk profile and the specific loan product).
- Repayment periods vary from 7 days up to 365 days depending on the product chosen.
- All fees, charges, and the total cost of credit will be clearly disclosed before you accept any loan offer.
- You are responsible for repaying the loan on or before the due date(s) specified in your loan agreement.
- Late payments may attract additional fees, penalties, and will be reported to Credit Reference Bureaus, affecting your credit score.
Borrow responsibly. Only apply for a loan if you are confident you can repay it comfortably. We encourage you to read the full loan agreement before accepting any offer.
6. Your Obligations and Representations
By using our services, you represent and warrant that:
- All information you provide is true, accurate, and complete;
- You will update us promptly if any of your details change;
- You will not use our services for any illegal purpose or in violation of any law;
- You will not attempt to defraud Loan KE, partner lenders, or any other party;
- You consent to us sharing your information with CRBs, regulators, and necessary third parties as described in our Privacy Policy;
- You will repay any loan you receive according to the agreed schedule.
7. Prohibited Conduct
You agree not to:
- Provide false, misleading, or incomplete information;
- Use another person’s identity or documents to apply for a loan;
- Attempt to circumvent our security measures or verification processes;
- Engage in any activity that could damage, disable, or impair our website or services;
- Reverse engineer, decompile, or attempt to extract the source code of our platform;
- Use our services to launder money or finance illegal activities.
8. Intellectual Property Rights
All content on loan-ke.com, including text, graphics, logos, software, and design, is the property of Loan KE or its licensors and is protected by Kenyan and international intellectual property laws. You may not copy, reproduce, distribute, or create derivative works without our prior written consent.
9. Disclaimers and Limitation of Liability
9.1 No Warranty
Our services are provided “as is” and “as available”. We do not guarantee that the website will be uninterrupted, error-free, or that loan applications will always be approved.
9.2 Limitation of Liability
To the maximum extent permitted by law, Loan KE, its directors, employees, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services, including but not limited to loss of profits, data, or business opportunities.
9.3 Third-Party Lenders
When you are referred to or receive a loan from a partner lender, their terms and conditions apply. Loan KE is not responsible for the actions, products, or decisions of third-party lenders.
10. Indemnification
You agree to indemnify, defend, and hold harmless Loan KE and its affiliates from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of or related to your use of our services, your breach of these Terms, or your violation of any law or third-party rights.
11. Governing Law and Dispute Resolution
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Kenya.
Any dispute arising out of or in connection with these Terms shall first be attempted to be resolved amicably. If not resolved within 30 days, the dispute shall be referred to the courts of Kenya or, where applicable, resolved through arbitration under the Arbitration Act.
12. Modifications to These Terms
We reserve the right to modify, update, or replace these Terms and Conditions at any time. Changes will be effective immediately upon posting on this page with an updated date. Your continued use of our services after any changes constitutes acceptance of the revised Terms.
13. Termination
We may suspend or terminate your access to our services at any time, with or without notice, if we reasonably believe you have violated these Terms, engaged in fraudulent activity, or for any other reason in our sole discretion. Upon termination, any outstanding loan obligations remain in full force.
14. Contact Information
If you have any questions about these Terms and Conditions, please contact us:
Loan KE
Westlands, Muthithi Road, 5th Floor, Delta Towers
P.O. Box 12345-00100, Nairobi, Kenya
Email: info@loan-ke.com
15. Entire Agreement
These Terms and Conditions, together with our Privacy Policy and any loan agreement you enter into, constitute the entire agreement between you and Loan KE regarding your use of our services and supersede all prior agreements and understandings.
By continuing to use Loan KE, you confirm that you have read, understood, and agree to these Terms and Conditions.
Borrow only what you can repay comfortably. Terms and conditions apply.